Frequently asked questions
Shipping, financing, rentals, warranty and returns — all in one place.
Shipping is free across Canada on every BBE v2 processor. Yukon, Northwest Territories and Nunavut are excluded from the standard ETAs.
Every unit carries a 1-year warranty against manufacturing defects. Returns are accepted for defective items only.
Klarna financing is presented at checkout on eligible orders, with terms shown before you confirm payment.
Open a support ticket from any page and our team replies the same business day. Keep the original packaging where possible.
Have a question?
Everything runs through our ticket system — open a ticket for a general question or for something about an existing order, and a specialist replies by email, usually within one business day.
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